In Outlook on the web or other desktop Outlook applications, users may see notifications informing them that they can use Outlook on their mobile device. By scanning a QR code, users can securely authenticate and sign in to Outlook mobile. We rolled back this experience on commercial and enterprise users since we wanted to provide more security and customization for all the different cases they managed.Īs the Microsoft 365 administrator, you can enable your users to sign in to Outlook for Android or iOS app on their mobile devices without having to enter their username and password.

The work involved in providing these controls is extensive and the Identity team continues to work on them. Keep a look out for the 'Forgotten my password' link when signing in.As of August 2021, this experience has been put on hold indefinitely for commercial and enterprise users due to organizations' lack of control over them. Password recovery will allow you to reset your password if you ever forget it. This is only available for your password recovery, which we will come to shortly. Please note, you cannot use an email as a form of authentication method. Then follow the instructions as they appear. If you have decided to use either text or a call, select ‘I want to set up a different method’ at the bottom left of the box on screen (as shown below).

If you have chosen to use the app, follow the instructions as they appear. You will then be asked to set up your MFA. ) and use your password you have been given. Go to and login with your ID ending (e.g.

Microsoft Authenticator app (if you decided to use it).

Please make sure you have these things ready:

Outlook qr code sign in mobile